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Matters communicated to the Internal Audit Department are typically kept confidential to the extent possible. There may be some situations where you will receive a follow up communication from the Internal Audit Department or another department, if it is appropriate for the type of allegation. For the majority of reports, you will not hear back from us; however, you can be assured that we will investigate each report to the fullest extent possible.
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There are two methods to make hotline reports to the City: (1) by phone call or (2) online. For either method, reports are sent directly to the Internal Audit Department for further review.
Phone calls to 931-648-6166 are handled through voice recorded instructions followed by 3 minutes of recording time for callers to report their concerns.
Online reports utilize a form with instructions where you can include information related to your report.
When using either reporting method, be sure to include as much detail as possible and check the "What information should I include?" FAQ to make sure your report contains all necessary information.
No matter which method of reporting you choose, please include as much detail as possible by answering the following questions:
The Internal Audit department will gather sufficient information to determine the appropriate action needed. Depending on the nature of the issue, the report may be referred to another City department. Each report is unique and is investigated to the fullest extent possible with the information provided.
No. You are not required to provide your contact information. However, providing your contact information will help facilitate a thorough investigation of the allegation since we can contact you for more detailed information, if needed.
The information you provide is considered confidential under TCA 9-3-406(a). Your confidentiality is not guaranteed, however, if the City has a separate legal obligation to cooperate in a subsequent legal proceeding related to your allegation. Again, if you do not wish to identify yourself, you are not required to provide contact information. Providing your information, however, may help facilitate the investigation.
Tennessee State law prohibits any retaliation against whistle-blowers. If an employee or citizen feels that they are the subject of retaliation for reporting wrongdoing, they should contact the City Human Resources Department or the Internal Audit Department.
You should report any activity by a City official or City employee that you consider to be illegal, improper, wasteful, or fraudulent. For clarity, see the definitions of fraud, waste, and abuse below:
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