News Flash

All News

Posted on: December 11, 2020

Gas & Water, Building & Codes to close service lobbies after COVID-19 spike

CGW logo

CLARKSVILLE, Tenn. – Clarksville Gas & Water will close customer service center lobbies to lower the health risk to employees and the public after a recent sharp increase in active COVID-19 cases in Clarksville-Montgomery County.

Gas & Water facilities where business transactions are conducted face-to-face will close to customers and visitors beginning at 8 a.m. Wednesday, Dec. 16. This includes customer service centers, administration and engineering offices, and water and wastewater treatment plants.

Drive-up customer service windows will remain open from 8 a.m. to 4:30 p.m. Monday-Friday  at 2215 Madison St. and 2015 Fort Campbell Blvd. Conditions will be monitored, and the public will be notified promptly when full access resumes.  

Employees will report to work to maintain normal utility operations during scheduled work hours, 8 a.m. to 4:30 p.m., Monday to Friday. Treatment plants will operate around the clock as normal.

Customers are encouraged to make bill payments on time by accessing the online customer account management feature, WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, (931) 645-7400, and follow the interactive voice prompts; pay by regular mail with the bill stub; use drive-up window service; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St.

Gas & Water will not suspend late fees or service shut-offs due to nonpayment since the customer drive-through window service will remain open Monday-Friday, 8 a.m. to 4:30 p.m. except for holidays.

The Madison Street administration and engineering main lobby will be open only to receive building contractor documents, plats and plans and to receive small parcel shipments and USPS mail delivery at its designated receiving area. Large shipments will be received at the loading dock at the rear of the building.

The Gas & Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, are operational for customer service inquiries and gas, water and sewer emergency calls. Service requests will be dispatched as normal. Customers and technicians must maintain a 6-foot distance from one another while technicians perform work at the customer’s residence or business.

“It’s important to close our customer lobbies for the safety of the community and our employees who perform routine duties that put them in close contact with the public,” said Mark Riggins, Gas & Water General Manager. “Our goal is to lower the risk of exposure in the workplace while continuing to deliver essential utility services. I thank you for your understanding and cooperation until there is no longer a risk and facilities can once again be reopened to the public.”

Important information about the coronavirus and may be viewed on the City of Clarksville website at https://www.cityofclarksville.com/933/Coronavirus-Information.

Building & Codes to close lobby

 

CLARKSVILLE, Tenn. –  City Building & Codes will close its lobby beginning at 7:30 a.m, Wednesday, Dec. 16 to lower  health risks to employees and the public after a recent spike  in active COVID-19 cases in the community.


Building & Codes will remain open from 7:30 a.m. to 4 p.m. Monday to Friday for issuing permits and collecting fees, but it will limit face-to-face interactions and encourage the public to use phone and email contact to conduct business with the department. 


The lobby at 100 S. Spring St.  will be locked, but the vestibule will remain open, allowing for indirect access and service. Inspectors will remain in the field, but the department asks that inspection requests be called in as early as possible. 


Reach the department at 931-645-7426; by fax at 931-645-7430; or by emailing david.smith@cityofclarksville.com.  


Facebook Twitter Email

Other News in All News

JudgeSmith

Charles W. Smith takes oath of office

Posted on: January 4, 2021
City of Clarksville blue full (3)

City offices to close New Year’s Day

Posted on: December 31, 2020
20201221-John-Hilborn-3497

Hilborn promoted to City Project Manager

Posted on: December 29, 2020
Wear a Maskv8

County mask order extended to Jan. 29

Posted on: December 28, 2020
2020 Annual Report Cover

Mayor presents Clarksville Annual Report

Posted on: December 22, 2020
FaceMasks

Mayors urge businesses to stress masking

Posted on: December 16, 2020
Wear a Mask v7

County mask order extended to Dec. 29

Posted on: December 9, 2020
scales of justice

City prevails in Greenway lawsuit

Posted on: December 9, 2020
iPhone - Menu

City releases new mobile app for website

Posted on: December 8, 2020
Parks Poster on Bus

CTS honoring Rosa Parks this week

Posted on: December 1, 2020
City of Clarksville blue full (3)

City offices to close for Thanksgiving

Posted on: November 24, 2020
Wear a Maskv6

County Mayor extends mask order

Posted on: November 18, 2020
City of Clarksville blue full (3)

City tax payments are due by Feb. 28

Posted on: November 13, 2020
CFR Garage

CFR breaks ground on maintenance garage

Posted on: November 12, 2020
Veterans Day 2020

CTS buses to roll on Veterans Day

Posted on: November 9, 2020
Wear a Maskv5

UPDATED: County Mayor extends mask order

Posted on: October 27, 2020
SPOOKY SPECIAL 2020

Spooky Special ready to roll again

Posted on: October 26, 2020
Good bags

Street Department offers fall cleanup

Posted on: October 7, 2020
City of Clarksville blue full

Mayor, Council work on revised 2021 budget

Posted on: September 29, 2020
Civitan Map

COVID-19 testing site to change hours

Posted on: September 18, 2020
CPDlogo(1)

Clarksville Police seek community input

Posted on: September 15, 2020
cts Logo (1)

CTS invites public to online meeting

Posted on: September 14, 2020
IMG_5887

County Mayor relaxes mask-wearing order

Posted on: September 6, 2020
IMG_6235

Downtown parking plan takes effect Sept. 8

Posted on: September 3, 2020
20200828-FrostyMorn-3336

Demolition work begins on Frosty Morn

Posted on: September 1, 2020
Wear a Maskv3

Durrett extends mask order to Sept. 7

Posted on: August 28, 2020
MPO logo

MPO posts Amended Participation Plan

Posted on: August 26, 2020
Public Icon

Census takers are at work in community

Posted on: August 14, 2020
Crime Stoppers 3

Crime Stoppers adds information kiosks

Posted on: August 12, 2020
Emancipation Day

Mayor proclaims Emancipation Day

Posted on: August 7, 2020
DT Parking 2

Commission OKs downtown parking plan

Posted on: August 5, 2020
IMG_5887

County Mayor renews mask order

Posted on: July 24, 2020
Sparkler2

City reviewing fireworks regulations

Posted on: July 16, 2020
IMG_3043

Mayors back CMCSS reopening plan

Posted on: July 10, 2020
Wayne Brian plaque

CDE Lightband honors Wayne Wilkinson

Posted on: June 26, 2020
New Adopt-A-Street Sign

Adopt-A-Street Program fights litter

Posted on: June 22, 2020
City Seal Black

SUMMARY OF THE MAYORS’ ORDERS

Posted on: March 31, 2020