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Gas & Water

Posted on: June 3, 2020

Gas & Water reopens customer service centers

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CLARKSVILLE, Tenn. – Clarksville Gas & Water reopened customer service centers to the public on Monday, June 1 after closing its doors in mid-March amid the COVID-19 public health emergency.

Gas & Water has worked with federal, state and local leaders and health officials for a phased workplace reopening following the Centers for Disease Control guidelines. Health and safety measures are in place at all facilities such as daily employee health checks, social distancing, established barriers, wearing of cloth face coverings when working with the public or where social distancing is not feasible, hand washing, and frequent cleaning and disinfecting of common surfaces. 

The goal is to continue to lower the risk of spreading COVD-19 for the safety of employees, customers, and the community while delivering essential utility services.

Customer service centers at 2015 Fort Campbell Blvd. and 2215 Madison St., including drive-through window service and internal lobbies, are open during normal business hours, 8 a.m. to 4:30 p.m., Monday-Friday. The centers have returned to full service, including developer and contractor services, in-person customer payments and business transactions.

Customers are encouraged to continue to use pay-by-phone and online bill payment features or payment drop boxes to avoid lines at the service centers or long call wait times because of the increased call volume. 

The Gas & Water warehouse at 2215 Madison St. is also open weekdays during business hours for contractor and package pick-up and delivery.

The main Gas & Water administration and engineering lobby will remain closed to the public until June 8 and the water and wastewater treatment plant staff will continue shift schedules through June 7.

“We very much appreciate the patience, understanding and cooperation of customers during the COVID-19 closing,” said Mark Riggins, Gas & Water General Manager. “We are very happy to be reopened, but ask for cooperation to strictly follow necessary workplace restrictions in place to keep employees and our community safe and healthy.”

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