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Posted on: March 19, 2020

UPDATED: Guide to doing business with City Departments during COVID-19 emergency

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CLARKSVILLE, Tenn. – Citizens are urged to communicate with City of Clarksville Departments and offices by using online services, email,  telephones, mail and drive-up windows to limit social contact during the coronavirus emergency.

“The City has a powerful website and other systems that can connect our citizens to many of the common bill paying functions and ways to obtain forms they may need,” Mayor Joe Pitts said. “I strongly recommend during this public health emergency for residents to first explore how to make contact online and by phone before venturing out to one of our City offices.”

The best way to find information about City Departments is to access www.cityofclarksville.com and click on the “Departments” tab. Each department’s page offers a wealth of information, links to forms, email addresses and phone numbers to call for assistance, if needed.

If anyone must conduct business face-to-face, please call or email the specific department before coming to an office. This will help with the CDC’s recommendation for social distancing, and you may be able to complete your business remotely.

Here is some additional advice from specific departments:

Building & Codes:  The department remains open from 7:30 a.m. to 4 p.m. Monday to Friday for issuing permits and collecting fees, but is limiting public interactions and encouraging phone and email contact as much as possible. The lobby will be locked, but the vestibule remains open, allowing for indirect access and service. Inspectors will remain in the field, but the department asks that inspection requests be called in as early as possible. Call 931-645-7426; fax 931-645-7430; or email davidsmith@cityofclarksville.com.  

CDE Lightband: CDE Lightband’s main lobby remains closed and customers should use the drive-through to make payments. Starting Monday, March 23 drive-through hours will be expanded to 7 a.m. to 7 p.m. Appointments will be available for equipment drop offs and any specific concerns that can not be addressed over the phone or online chat. Customers are encouraged to connect, disconnect and transfer services over the phone or online. To inquire about payment options, click here. In the event of a service outage, customers should call (931) 648-8151. CDE Lightband has temporarily suspended service disconnections for both electric and broadband.

Clarksville Fire Rescue: All 12 fire stations remain staffed but open to the public for emergencies only. Public access to administrative offices is limited. Call the main office (931) 645-7456 from 8 a.m. to 4:30 p.m weekdays prior to visiting the administrative office. Dispatchers continue to screen calls to help identify exposure to potential for exposure. CFR will continue to respond to all emergency calls, and is wearing required personal protective equipment.

Clarksville Police Department: Officers will be dispatched to calls that involve a violent crime or urgent response, such as domestics, assaults, break-ins. Officers will contact citizens by phone for incidents that don’t require immediate officer presence, are non-violent in nature, and may require a report. Clarksville Police precinct lobbies at 135 Commerce St., 1584 Vista Lane, and 211 Cunningham Lane remain closed to public access. Police reports will still be available online at police.records@cityofclarksville.com. Precincts are available by phone at 931-648-0656 from 8 a.m. to 4:30 p.m. Monday-Friday.

Clarksville Street Department: The front office, at 199 10th Street, continues to be open weekdays from 7 a,.m. to 3:30 p.m. but with limited public access. All meetings with contractors, developers, and engineers are being conducted with Google Meets. Construction inspectors will continue to operate remotely with limited time in the office. The department’s main phone is 931-645-7464; the emergency phone is 931-624-1208; and the traffic signal emergency phone is 931-320-1099.

Clarksville Transit System: All routes are operating as normal at this time with the exception of the APSU Peay Pickup. The system has suspended all fare transactions on buses, and operators and passengers are required to wear face coverings. CTS implemented a rear-door-only boarding policy for most passengers. The only exceptions will be riders who use the bus kneel -- the front door area that lowers to allow an easier step on and off the vehicle -- and passengers who use the accessible entry ramp. CTS also will begin using signage to block off seats to limit to 10 the number of passengers allowed on board a bus at the same time. The CTS Transit Center on Legion Street downtown is closed to the public. All exterior waiting areas remain open at this time. The CTS administration building is closed to the public. All inquiries can be made via phone to 931-553-2430 or email at bus.info@cityofclarksville.com. All bus inquiries can be made via phone at 931-553-2429. All paratransit inquiries can be made via phone at 931-553-2470.

Gas & Water: Gas & Water’s Madison Street administration and engineering lobby customer service centers and the water and wastewater treatment plants remain closed to the public. Customers are encouraged to make bill payments by accessing WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, (931) 645-7400; pay by regular mail with the bill stub; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St. Gas & Water will not turn off services on past due accounts to the public nor will late fees or penalties be applied during the emergency. The Gas & Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, are operational for customer service inquiries and emergency calls. Service turn on/off calls are taken only on Tuesdays and Fridays during business hour. The developer/contractor drive-through window is open Tuesdays and Fridays; and the warehouse is open Tuesdays and Fridays for contractor pick-ups.

Finance & Revenue: The department remains closed to the public but has many online tools for bill paying and accessing tax records. Visit the department page online, call (931) 645-7437; fax (931) 553-2471; or email to cityfinance@cityofclarksville.com. Citizens may drop City-related payments in the US Bank drop box at City Hall. State drivers license renewals, normally available at the City Revenue office, are not being issued because the service windows have been closed.

Housing & Community Development: The office has suspended taking in-office loan payments, and payments may be mailed or placed in the US Bank drop box in front of City Hall. The office also has stopped taking new loan applications, and stopped making home inspections during the emergency. Call (931) 648-6133 or email to tammy.kilgore@cityofclarksville.com. 

Municipal Court: Clarksville City Court has suspended all in-person judicial proceedings through May 29, in accordance with an updated order from Tennessee Supreme Court. Clarksville City Court is staffed daily to answer questions and reset court dates. Reach the court at  931-648-4604 or by email at ernie.griffith@cityofclarksville.com.

Traffic School: Clarksville Police Department’s Traffic School has been canceled until further notice. Municipal Court Judge Charles Smith has agreed that anyone who is eligible and wants to take traffic school will have their citations continued until the COVID-19 emergency is over. Traffic school will resume when it is safe to do so and additional classes will be scheduled as necessary. If you have questions, contact the city court clerk’s office at (931) 648-4604.

Parks & Recreation: Programs and events have been cancelled, and park facilities such as pavilions, restrooms and recreation centers are closed, but park natural areas remain open.  Patrons are encouraged to access the department page online, call (931) 645-7476; or email to parksrec@cityofclarksville.com. Swan Lake Golf Course is open, with restrictions that include no carts, 9-hole rounds, online reservations and payment, and social distancing requirements.  

Purchasing: The Purchasing Department will be open to city personnel only. All bids should be turned in to the City Hall security station. Pre-bid meetings and bid openings will be conducted via Zoom teleconference. Call the department at 931-553-2477 or email at purchasing@cityofclarksville.com. 

Public Records Request: Citizens who wish to make City public records requests will find the online request form here.

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