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Posted on: March 18, 2020

UPDATED: Guide to doing business with City Departments during COVID-19 emergency

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CLARKSVILLE, Tenn. – Citizens are urged to communicate with City of Clarksville Departments and offices by using online services, email,  telephones, mail and drive-up windows to limit social contact during the coronavirus emergency.

“The City has a powerful website and other systems that can connect our citizens to many of the common bill paying functions and ways to obtain forms they may need,” Mayor Joe Pitts said. “I strongly recommend during this public health emergency for residents to first explore how to make contact online and by phone before venturing out to one of our City offices.”

The best way to find information about City Departments is to access www.cityofclarksville.com and click on the “Departments” tab. Each department’s page offers a wealth of information, links to forms, email addresses and phone numbers to call for assistance, if needed.

If anyone must conduct business face-to-face, please call or email the specific department before coming to an office. This will help with the CDC’s recommendation for social distancing, and you may be able to complete your business remotely.

Here is some additional advice from specific departments:

Gas & Water: Effective at 8 a.m. Friday, March 20,  Gas & Water closed the Madison Street administration and engineering lobby. Customer service centers and the water and wastewater treatment plants were closed to the public on March 16 and will remain closed during the state of emergency. Customers are encouraged to make bill payments by accessing WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, (931) 645-7400; pay by regular mail with the bill stub; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St. Gas & Water will not turn off services on past due accounts to the public nor will late fees or penalties be applied during the emergency. The Gas & Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, are operational for customer service inquiries and emergency calls. 

CDE Lightband: Effective Friday, March 20, CDE Lightband closed its main lobby and redirected lobby traffic to the drive-through to make payments. Starting Monday, March 23 drive-through hours will be expanded to 7 a.m. to 7 p.m. Appointments will be available for equipment drop offs and any specific concerns that can not be addressed over the phone or online chat.Customers are encouraged to connect, disconnect and transfer services over the phone or online. To inquire about payment options, click here. In the event of a service outage, customers should call (931) 648-8151. CDE Lightband has temporarily suspended service disconnections for both electric and broadband until April 30.

Building & Codes:  The department remains open from 7:30 a.m. to 4 p.m. Monday to Friday for issuing permits and collecting fees, but is limiting public interactions and encouraging phone and email contact as much as possible. The lobby will be locked, but the vestibule remains open, allowing for indirect access and service. Inspectors will remain in the field, but we are asking that inspection requests be called in as early as possible. Call 931-645-7426; fax 931-645-7430; or email davidsmith@cityofclarksville.com.  

Clarksville Fire Rescue: All 12 fire stations will remain staffed but open to the public for emergencies only. Public access to administrative offices will be limited. Call the main office (931) 645-7456 from 8 a.m. to 4:30 p.m weekdays prior to visiting the administrative office. Dispatchers will screen calls to help identify exposure  potential for exposure. CFR will continue to respond to all emergency calls, and in some cases will be wearing required personal protective equipment.

Clarksville Police Department: Officers will be dispatched to calls that involve a violent crime or urgent response, such as domestics, assaults, break-ins. Officers will contact citizens by phone for incidents that don’t require immediate officer presence, are non-violent in nature, and may require a report. Effective at 4:30 p.m. Wednesday, March 18, Clarksville Police precinct lobbies at 135 Commerce St., 1584 Vista Lane, and 211 Cunningham Lane will be closed to public access. Police reports will still be available online at police.records@cityofclarksville.com.  Precincts will be available by phone at 931-648-0656 from 8 a.m. to 4:30 p.m. Monday-Friday.

Traffic School: Clarksville Police Department’s Traffic School has been canceled until further notice. Municipal Court Judge Charles Smith has agreed that anyone who is eligible and wants to take traffic school will have their citations continued until the COVID-19 emergency is over. Traffic school will resume when it is safe to do so and additional classes will be scheduled as necessary. If you have questions, contact the city court clerk’s office at (931) 648-4604.

Finance & Revenue: The department has many online tools for bill paying and accessing tax records. Visit the department page online, call (931) 645-7437; fax (931) 553-2471; or email to cityfinance@cityofclarksville.com. Citizens may drop City-related payments in the U.S. Bank drop box at City Hall. State drivers license renewals, normally available at the City Revenue office, are not being issued because the service windows have been closed.

Housing & Community Development: The office has suspended taking in-office loan payments, and payments may be mailed. The office also has stopped taking new loan applications, and stopped making home inspections through April 1. Call (931) 648-6133 or email to jean.adcock@cityofclarksville.com

Parks & Recreation: Programs and events have been cancelled through April 11, but parks remain open. Patrons are encouraged to access the department page online, call (931) 645-7476; or email to parksrec@cityofclarksville.com.    

Clarksville Transit System: All routes are operating as normal at this time with the exception of the APSU Peay Pickup. The system has suspended all fare transactions on buses. The Transit Center on Legion Street is closed to the public, but outside waiting areas remain open. The CTS administration building is closed to the public. All inquiries can be made via phone to 931-553-2430 or email at bus.info@cityofclarksville.com. All bus inquiries can be made via phone at 931-553-2429. All paratransit inquiries can be made via phone at 931-553-2470.

Purchasing: The Purchasing Department will be open to city personnel only. All bids should be turned in to the City Hall security station. Bid openings must be conducted in public, so they will occur in the City Hall lobby or by teleconference. Call  the department at 931-553-2477 or email at purchasing@cityofclarksville.com.  

Public Records Request: Citizens who wish to make City public records requests will find the online request form here.

Municipal Court: Clarksville City Court has suspended all in-person judicial proceedings until April 1, in accordance with an order from Tennessee Supreme Court. Citizens with court dates in March will be getting calls or letters notifying them of their new dates. Those with existing court dates may call the court at 931-648-4604 to reschedule or email the court at ernie.griffith@cityofclarksville.com.

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