News Flash

Gas & Water

Posted on: March 16, 2020

Gas & Water takes steps to lower risk of exposure to coronavirus

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CLARKSVILLE, Tenn. – Clarksville Gas & Water is implementing measures within its facilities to lower the risk to employees and the public of exposure to acute respiratory illnesses such as the novel coronavirus (COVID-19).

These measures follow state and federal Center for Disease Control and Prevention (CDC) guidelines for employers on how to decrease the potential spread of  illnesses like COVID-19 in the workplace.

Beginning at 8 a.m. Monday, March 16 all Gas & Water facilities where business transactions are conducted face-to-face with the public -- including customer service centers, administration and engineering offices, and water and wastewater treatment plants -- will be closed to customers and visitors. Conditions will be monitored frequently, and the public will be notified promptly when full access resumes.  

Employees will report to work to perform normal utility operations during scheduled work hours, 8 a.m. to 4:30 p.m., Monday to Friday. Treatment plants will operate around the clock as normal, but no transactions will be conducted that involve in-person contact such as customer bill payments.

Customers are encouraged to make bill payments on time by accessing the online customer account management feature, WebConnect, at www.clarksvillegw.com. Customers also may pay-by-phone using the Utility Billing Line, (931) 645-7400, and follow the interactive voice prompts; pay by regular mail with the bill stub; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St.

 Gas & Water will not turn off services on past due accounts while customer service centers are temporarily closed to the public nor will late fees or penalties be applied to past due accounts for one month’s billing cycle.

The Madison Street drive-thru window service will be open only to receive building contractor documents to process new construction requests.

The Gas & Water main phone line, (931) 645-7400, and the emergency after-hours number, (931) 645-0116, are operational for customer service inquiries and gas, water and sewer emergency calls. Service requests will be dispatched as normal with the limitation that customers and technicians will maintain a 6-foot distance from one another while technicians perform work at the customer’s residence or business. Additionally, customer meter test requests will not be accepted while risk prevention measures are in place.

Mail, small package deliveries and contractor plans may be dropped off at receptacles at the Gas & Water administration and engineering lobby area at 2215 Madison St. Large shipments will be received at the loading dock at the rear of the building.

“Please keep in mind that these are preventative measures and it’s our responsibility to put them in place until further notice for the safety of the community and our employees who perform routine duties that put them in close contact with the public,” said Mark Riggins, Gas & Water General Manager. “Our goal is to lower the risk of exposure in the workplace while continuing to deliver essential utility services. I thank you for your understanding and cooperation until there is no longer a risk and facilities can be reopened to the public.”

Important information about the coronavirus and other similar diseases may be viewed on the CDC’s website, https://www.cdc.gov/coronavirus/2019-ncov/about/.

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