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2215 Madison Street | Clarksville, Tennessee 37043 

 

Phone 931.645.7400 | Hours 8 am-4:30 pm | Monday-Friday

 

Emergency After Hours Phone 931.645.0116 | After Hours: 4:30 pm - 8 am Weekends & Holidays

 

 

 

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 Report a Gas Leak

 931.645.7422

 Emergency After Hours

 931.645.0116

 Call 911 if natural gas odor is very strong!

Stay informed by visiting this page often to learn about the latest Gas and Water news and alerts about water outages, road closures and important maintenance or construction projects in your neighborhood.

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Water Outages, Road and Construction Advisories

 

25 AUGUST 2016 Pembroke Road Water Outage and Lane Closure

Clarksville Gas and Water has turned off water service on Pembroke Road from Pembroke Place to Tiny Town Road for water main and water pressure valve maintenance.

The northbound lane of Pembroke Road will also be closed between Pembroke Place and the State Line Road.

The work is anticipated to be finished and water service restored and the lane reopened by approximately 1:00 p.m.

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25 AUGUST 2016 Old Excell Road Closed
Clarksville Gas and Water has closed Old Excell Road from Highway 41A South to Excell Road to install a new natural gas line.

Motorists will be detoured to Excell Road during the work.

The installation work is anticipated to be finished and the road reopened by approximately 3:00 p.m.

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FOR IMMEDIATE RELEASE


DATE: July 18, 2016
TO: MEDIA
ATTN: Newsroom

Clarksville Gas and Water
Clarksville Gas and Water Warns of Potential Scam
Monday, July 18, 2016

Clarksville, Tenn. - Clarksville Gas and Water has been alerted by customers who reported they have been contacted by potential scammers by phone, text and email to update their credit card information related to their utility account.

Please do not share your personal, financial institution or credit card information; instead call the Clarksville Gas and Water Department at (931) 645-7400 or login to your online account, www.clarksvillegw.com, to check your account status.

Learn how to combat fraud by visiting the Tennessee Department of Commerce and Insurance, Division of Consumer Affairs, http://www.tn.gov/commerce/article/consumer-fight-fraud, or the Federal Trade Commission, Protecting America’s Consumers, https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection.

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MEDIA CONTACT
Clarksville Gas and Water
Clarksville, Tennessee
Rhonda Fulton
931.645.2565 x1403

 

Dear Valued Customer:

Clarksville Gas and Water Department contractors will be in your area very soon replacing existing water mains to accommodate the road widening project on US41A/Madison St. As part of this project, Clarksville Gas and Water contractors will replace and reconnect your service line from the new water main to your new water meter and meter setter. The new replacement setter includes a check valve (backflow preventer).

When a backflow prevention device is placed on a water service line, the water that has been delivered through the customer's meter is prevented from returning through the meter to the water main, thereby preventing potential contamination of the water supply by cross connections. This creates a closed loop system within the customer's water system. This condition may result in a condition to the customer’s internal plumbing that is called “Thermal Expansion”.

What is Thermal Expansion?

Thermal expansion is an increase in water pressure due to heated water having nowhere to go in a closed system. When hot water is used it is replaced in the water heater with cold water. As the cold water is heated in the water heater it expands.

The closed system leaves little or no space for expansion. The result is a potential increase in water pressure that may damage water heaters, plumbing systems and fixtures.

What can be done about thermal expansion?

There are signs to look for to identify potential problems before more serious ones occur. Please learn the signs of thermal expansion from the list below.

Some signs of thermal expansion

  • The relief valve on the water heater drips during the recovery cycle. Hot water pipes make a creaking sound. 
  • There is a sudden surge of water when a faucet is first turned on, then the pressure drops. 
  • Premature failure of water heaters, plumbing and fixtures. 
  • Hot water in the cold water lines.

It is important to know that the water heater relief valve should not be used as a means of controlling thermal expansion. Instead, contact a plumbing professional if you suspect a problem. The plumber can schedule an inspection and install proper thermal expansion control methods.

Current plumbing codes require the installation of thermal expansion relief devices in "closed systems". The two most common methods are to install either an expansion tank, or a thermal device installed on the cold water line to the tank. We suggest you discuss the best solution for your needs with a licensed plumber.

For more information on thermal expansion please visit the Clarksville Gas and Water website at http://www.cityofclarksville.com/index.aspx?page=547.

Customer Thermal Expansion Letter

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12 MARCH 2014 Underground Utility Line Locating and Markings on Madison Street (U.S. Highway 41A)


CLARKSVILLE, TENN. - Clarksville Gas and Water utility line locators have been working diligently to locate and mark underground utility lines along Madison Street, including several side streets, from Richview Road to just east of McAdoo Creek Road for upcoming utility line relocation work. The line relocations are in conjunction with the Tennessee Department of Transportation road widening of U.S. Highway 41A between State Route 76 and McAdoo Creek Road.

The utility line relocation work phase is targeted to begin this spring and is estimated to be finished by mid-year 2015; however, utility line locating and marking will continue throughout both the line relocation work and the entire highway widening construction project.

Underground utility lines are marked with color coded paint lines, stakes or flags which should not be removed. Removing the markings can result in punishment for vandalism under the Tennessee Underground Utility Damage Prevention Act, Tennessee Code Annotated §65-31-101, §65-31-112.

It is imperative the line location markers remain in place to alert digging and excavation crews of the line locations to help avoid damaging the lines. Damaged lines can lead to personal injury, inconvenient outages, costly repairs and delays of the scheduled work.

Motorists traveling through the work zone are asked to slow down, obey posted traffic signs and be alert of workers as they perform the important job of marking utility lines along right-of-ways for your safety.

 

 

APWA Color Code Chart

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Clarksville Gas and Water
Clarksville, Tennessee
Rhonda Fulton, Marketing Specialist
931.645.2565 x1403

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Last updated: 8/25/2016 11:11:22 AM