Show/Hide

 

 CGW Logo1

 

2215 Madison Street | Clarksville, Tennessee 37043 

 

Phone 931.645.7400 | Hours 8 am-4:30 pm | Monday-Friday

 

Emergency After Hours Phone 931.645.0116 | After Hours: 4:30 pm - 8 am Weekends & Holidays

 

 

 

Water Outage Map

   

 View larger map

 

 

 NEW!

Click here for one-time payment without login!

One-Time Payment button

 

Access My Account

  • Pay or View Bill
  • Manage Account
  • Save Paper, Sign Up for E-Billing

Forgot your User Name  or Password?

 First Time User?

Create Account

 Report a Gas Leak

 931.645.7422

 Emergency After Hours

 931.645.0116

 Call 911 if natural gas odor is very strong!

Stay informed by visiting this page often to learn about the latest Gas and Water news and alerts about water outages, road closures and important maintenance or construction projects in your neighborhood.

_______________________________________________________

 

27 JUNE 2017 Madison Street Lane Closed for Sewer Line Maintenance Work

UPDATE: All lanes of Madison Street at the Crossland Avenue intersection have been reopened to traffic. The ongoing sewer installation work has also been completed.

Clarksville Gas and Water has closed the outer eastbound lane of Madison Street from Crossland Avenue to 1604 Madison Street for sewer main line maintenance work.

Madison Street will be passable and motorists will be directed to the inside lane to bypass the work zone.

The sewer main work is anticipated to be finished and the lane reopened by approximately 3:30 p.m.

# # #

26 JUNE 2017 Ford Street Closed for Water Service Line Work

Clarksville Gas and Water has closed Ford Street from Marion Street to Bailey Street for water service line repair work.

Motorists will be redirected to Marion Street and Bailey Street to bypass the work zone.

The water service line work is anticipated to be finished and the road reopened by approximately 12:30 p.m.

# # #

26 JUNE 2017 Madison Street Lane Closed for Ongoing Sewer Main Installation

Clarksville Gas and Water has closed the outer eastbound lane of Madison Street from Crossland Avenue to 1604 Madison Street for ongoing sewer main installation work.

Madison Street will be passable and motorists will be directed to the inside lane to bypass the work zone.

Today’s sewer main installation work is anticipated to be finished and the lane reopened by approximately 3:30 p.m.

# # #

21 JUNE 2017 North Riverside Drive Lane Closed for Natural Gas Main Repair

Clarksville Gas and Water has closed approximately 100 feet of the outer eastbound lane of North Riverside Drive at 631 North Riverside Drive to repair a natural gas main.

The inside lane of Riverside Drive will be open to motorists; however, traffic may become congested and motorists may wish to choose an alternate route.

The natural gas main repair is anticipated to be finished and lane reopened to traffic by approximately 8:00 p.m.

# # #

21 JUNE 2017 Water Outage Planned for Sections of Trenton Road and Tylertown Road

Sunday, June 25, 2017, 10:00 PM

Clarksville Gas and Water has planned a water outage on a section of Trenton Road and Tylertown Road on Sunday evening, June 25, at 10:00 p.m. for new water main line connection work.

The water outage will affect Trenton Road from Tylertown Road to the state line, Tylertown Road from Trenton Road to Sage Meadow Lane, Connemara Way, Castile Bar, Anthony Court, Drawbridge Court, Roscommon Way, Travis Place, Meshaw Trail, Waterford Circle, Waterford Court, New Grange Circle, New Grange Court, Challis Drive, Snoopy Drive, N. Woodstock Way, N. Woodstock Drive, Woodstock Court, Spring Water Drive and Sage Meadow Lane.

The subdivisions affected will be Arbour Greene, Arbour Greene North, Avalon, Woodstock Estates, Clarksville RV Park and Campground and Sage Meadows.

Low water pressure may also be possible for the vicinity during the work.

No road closures are planned.

The water main work is anticipated to be finished and water service restored by approximately 6:00 a.m. Monday morning, June 26.

# # #

21 JUNE 2017 Porters Bluff Road and Trahern Lane Water Outage

Clarksville Gas and Water has turned off water service on Porters Bluff Road from Madison Street to the intersection of Trahern Lane and Commerce Street and on Trahern Lane to repair a water main leak.

Both roads will be passable; however, traffic congestion may be possible during the work.

The water main repair is anticipated to be finished and water service restored by approximately 2:30 p.m.

# # #

 
21 JUNE 2017 Madison Street Lane Closed for Ongoing Sewer Main Installation

Clarksville Gas and Water is continuing sewer main installation on Madison Street closing 400 feet of the outer eastbound lane of Madison Street from Crossland Avenue to 1604 Madison Street.

Madison Street will be passable and motorists will be directed to the inside lane during the work

Today’s sewer main installation work is anticipated to be finished and the lane reopened by approximately 3:30 p.m.  

# # #

News Release

Tuesday, June 13, 2017

For Immediate Release

 

Clarksville water restrictions lifted

Workers complete repair of water main

CLARKSVILLE, Tenn. – Clarksville Gas and Water has lifted the temporary mandatory water restrictions put in place for a portion of North Clarksville on Monday.

All customers may return to normal water usage, Gas & Water officials announced Tuesday.

The cooperation of North Clarksville citizens to reduce water consumption during the water main repair helped the water distribution system return to normal operation and water storage tanks to reach normal levels soon after the repair.

“Water system personnel work around the clock to deliver safe and reliable drinking water to the citizens of Clarksville,” Mayor Kim McMillan said. “We sincerely appreciate the North Clarksville customers’ patience and cooperation during the water main repair work.”

Water conservation measures are not only important during water emergencies, but are also important throughout the year. Water conservation measures can be found on the Clarksville Gas and Water website, www.clarksvillegw.com or the federal website, www.epa.gov/watersense.

# # #

MEDIA CONTACTS
Clarksville Gas and Water
Clarksville, Tennessee
Rhonda Fulton
931.645.2565 x1403

Richard V. Stevens
Communications Director
City of Clarksville
931.648.6128 (office)
931.980.8300 (mobile)
richard.stevens@cityofclarksville.com
 

12 JUNE 2017 Mandatory Water Restrictions Effective Immediately for Allen Griffey Water Pressure Zone Area in North Clarksville


CLARKSVILLE, Tenn. – Clarksville Gas and Water has implemented Stage 3 of its Drought Management Plan, approved by the State of Tennessee Department of Environment and Conservation, on June 12, 2017 for residents in the Allen Griffey Water Pressure Zone area in North Clarksville in response to a water main leak near Garner Hills Drive and Allen Griffey Road. (See map below)

The plan requires water awareness and mandatory water restrictions by specified water consumers within the Clarksville water distribution system. The goal of Stage 3 drought restrictions is to achieve a 25% reduction in total gallons per capita per day (GPCD).

In order to achieve this goal it will take the cooperation of all citizens to work together to accomplish the following steps.

Stage 3 for all customers in the Allen Griffey Water Pressure Zone area includes mandatory:

A. Prohibit operation of ornamental fountains or ponds to initial filling except where necessary to support aquatic life or where such fountains or ponds are equipped with a recirculation system.
B. Prohibit recreational water use including use of faucets, hoses or hydrants, which uses water in such a manner as to allow run-off or other wastes.
C. Prohibit washing of any motor vehicle, motorbike, boat, trailer, airplane, or other vehicle.
D. Prohibit further reduction in frequency of draining and refilling swimming pools.
E. Encourage area restaurants to serve water by request only.
F. Prohibit hosing off paved areas, buildings, windows or other surfaces. Irrigation of landscape is absolutely prohibited.

Duration of Stage

The stage is effective until further notice of this publication.

Important water conservation measures can be found on the Clarksville Gas and Water website, www.clarksvillegw.com.

Clarksville’s water is safe for drinking and meets established state and federal regulations. This notice serves only as an alert to customers of the need to restrict usage temporarily or during a period of time. Updates will be publicized as soon as new information becomes available.

The public’s cooperation and understanding is appreciated.

Allen Griffey Water Pressure Zone Map 

Allen Griffey Water Pressure Zone Map

# # #

 
14 MARCH 2017 Clarksville Natural Gas System Annual Survey Underway

Clarksville, Tenn. – Clarksville Gas and Water began its natural gas system annual survey yesterday in the downtown Clarksville area by professional engineering and consulting group, Atwell. 

Atwell’s team of two workers will physically inspect Clarksville’s complete natural gas distribution system from the point where the city receives natural gas to industrial, commercial and residential areas and pipeline right-of-ways.

The Clarksville natural gas service area includes Montgomery County and select areas in Cheatham and Robertson counties in Tennessee and Christian and Todd counties in Kentucky.

The survey is performed one time each calendar year in addition to routine internal inspections to ensure the integrity and safety of the system according to federal and state regulations.

The complete survey is expected to be finished by late July 2017.

# # #

03 MARCH 2017 Clarksville Gas & Water launches ‘Pay by Text’
Cost-free service allows mobile payments

CLARKSVILLE, Tenn. – Clarksville Gas and Water has launched “Pay by Text” as a convenient payment option for customers to pay their utility bill anytime, anywhere on any cell phone.

Pay by Text is a cost-free service that delivers registered customers a brief monthly text alert with the bill amount and due date. If a payment method is stored on the account, the customer can simply respond with “OK” to pay instantly. If no payment method is stored, the customer can click on the invoice web link to access a secure online billing portal to process payment. A confirmation payment receipt text message will follow.

Here are the simple steps to register for Pay by Text:

• Log In to your Gas and Water WebConnect account, www.clarksvillegw.com, and select, “Make Payment.”
• Click on the “Home” button or “My Account” at the top right of the screen.
• Select “Pay by Text” and simply follow the instructions.
• Be sure to wait for the Registration Text Message on your cell phone to verify and complete.

Once registration is verified, monthly bill text alerts will automatically be delivered from “74121” and begin with the next bill. Standard data fees and text messaging rates may apply based on individual mobile phone plans.

“We are excited to add Pay by Text to our lineup of payment options,” Clarksville Mayor Kim McMillan said. “We’re always looking for ways to use technology to make interacting with the City more convenient, and we’re especially happy that this service is available at no charge to customers.”

Pay by Text is powered by InvoiceCloud, Gas and Water’s secure online payment portal, and can be accessed online at www.clarksvillegw.com. Please look for the InvoiceCloud web address, https://invoicecloud.com, in the web browser to ensure you are on the secure bill payment site.

Legitimate third-party online bill payment services are available and some may design their home page to appear similar to the Gas and Water payment page, but customers should be aware that a fee may be charged and the payment does not post in real time. In fact, payments made though bill-payment services may take a few days to post to an account and possibly cause past due status, late fees or even service deactivation.

Learn more about online bill payment and Pay by Text on the Clarksville Gas and Water website, www.clarksvillegw.com, or call the Customer Service Center (931) 645-7400 during business hours, 8 a.m. to 4:30 p.m., Monday through Friday, except for holidays.

# # #

  ___________________________________________________
 

Dear Valued Customer:

Clarksville Gas and Water Department contractors will be in your area very soon replacing existing water mains to accommodate the road widening project on US41A/Madison St. As part of this project, Clarksville Gas and Water contractors will replace and reconnect your service line from the new water main to your new water meter and meter setter. The new replacement setter includes a check valve (backflow preventer).

When a backflow prevention device is placed on a water service line, the water that has been delivered through the customer's meter is prevented from returning through the meter to the water main, thereby preventing potential contamination of the water supply by cross connections. This creates a closed loop system within the customer's water system. This condition may result in a condition to the customer’s internal plumbing that is called “Thermal Expansion”.

What is Thermal Expansion?

Thermal expansion is an increase in water pressure due to heated water having nowhere to go in a closed system. When hot water is used it is replaced in the water heater with cold water. As the cold water is heated in the water heater it expands.

The closed system leaves little or no space for expansion. The result is a potential increase in water pressure that may damage water heaters, plumbing systems and fixtures.

What can be done about thermal expansion?

There are signs to look for to identify potential problems before more serious ones occur. Please learn the signs of thermal expansion from the list below.

Some signs of thermal expansion

  • The relief valve on the water heater drips during the recovery cycle. Hot water pipes make a creaking sound. 
  • There is a sudden surge of water when a faucet is first turned on, then the pressure drops. 
  • Premature failure of water heaters, plumbing and fixtures. 
  • Hot water in the cold water lines.

It is important to know that the water heater relief valve should not be used as a means of controlling thermal expansion. Instead, contact a plumbing professional if you suspect a problem. The plumber can schedule an inspection and install proper thermal expansion control methods.

Current plumbing codes require the installation of thermal expansion relief devices in "closed systems". The two most common methods are to install either an expansion tank, or a thermal device installed on the cold water line to the tank. We suggest you discuss the best solution for your needs with a licensed plumber.

For more information on thermal expansion please visit the Clarksville Gas and Water website at http://www.cityofclarksville.com/index.aspx?page=547.

Customer Thermal Expansion Letter

 

NEWS ARCHIVES

The news archives list has been moved to a new page, NEWS ARCHIVES. 

Click here to  navigate to the Gas and Water NEWS ARCHIVES page.

 

 

 

 

 

 

Last updated: 6/27/2017 1:30:39 PM